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Leisure travelers’ resort desires
are constantly progressing. In addition to new vacation destinations one
must add the new concepts imposed by
the clientele. Adapting to the changing needs of its guests is a permanent
challenge for Riu Hotels.
In order to achieve this objective, the chain is governed by solid
principles on which it bases its philosophy and company values, summed up in
the motto service with heart:
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Discreet, friendly service
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Trained, attentive staff
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Immaculate, welcoming hotels
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Comfortable and spacious
facilities
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Extensive gardens around the
hotel
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International level cuisine
For RIU, direct, personalized
contact with the guest (from the waiter to the management team, who are
always present at breakfast and dinner) is essential to guarantee the high
level of service.
Conscientious service is precisely the distinguishing feature of the RIU
trademark. Guests are called by their surname and great effort is put into
taking care of even the smallest detail to make their stay more pleasant.
This feeling of cordiality, of friendly, personalized treatment perceived by
the guests.
Providing pleasant surroundings is a key factor to ensure the guest's
comfort. This, along with environmental consciousness, is why RIU strives to
incorporate as much of the surrounding natural beauty into their resorts.
In the field of gastronomy, the food and drink department constantly strives
to offer, with its menus and buffets, an extensive variety of international
and local specialties.
Attending to all the guest's needs, taking care of every little detail and
as far as possible giving them more than they expect, make up the objectives
of the service with heart proposed by the chain as the cornerstone of its
company philosophy. A philosophy which places the guest's satisfaction as
the main value. |
s such as insurance require full payment of the supplemental
cost at the time of reservation. Additional restrictions may
apply. Call our travel consultants for additional details.